FAQ – My account

How can I create an account ?

On your first order, you can check the box “create an account”, that allows your to create your customer account by choosing a password. It is confidential and you will need it to log in next time your wish to order.

What is the purpose of having an account ?

Your account allows your to easily acces all your order and check their status (waiting payment, processing, shipped)

I can’t log in to my account, what can I do ?

If you can’t log into your account, it’s certainly because you have not created an account during your first order (by checking the box “create account which allows your to choose a password). Nevertheless, if your have indicated your email adress, your will receive an email confirming your order has been accepted, as well as an email confirming the shipment of your package (with a link to follow its transit).

If your wish to create an account, you will be able to do so on your second order ! You can check the box “create an account”, that allows your to create your customer account by choosing a password. It is confidential and you will need it to log in next time your wish to order.

I forgot my password !

No problem ! Reset it now


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