FAQ – Orders & Shipping

How can I make an order ?

1. Fill your basket – products and coupons
Clicking on “Add to basket” allows you to select the products you wish to order. It is possible to update your selection at any moment by modifying quantities, and adding or removing products. Don’t forget to “update basket” before proceeding to check out.

You can add a coupon if you have one. By clicking on “apply coupon” the amount of you basket will be automatically refreshed. It is not possible to combine coupons.

The link “proceed to checkout” allows you to get to the next step.

2. Check out – address and payment
If you already have an account, log in with your email and password. You can register as a new customer by checking the box reserved for this purpose, at the bottom of the page. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Enter you billing address. It will be used as default as your shipping address.If you wish to hve your order shipped to a different address, check the box reserved for this purpose and enter your shipping address. You can then select the payment method you wish to use.

3. Place your order
Check if all the information provided is correct, read and accpet the terms & conditions in order to finalise your order. Click on “Place order”. Thank you for order !

How can I use a coupon ?

Our coupons, or discount codes, can not be combined. That’s why you can onls use one coupon per order.

Insert your code in the area reserved for this purpose. By clicking on “apply coupon” the amount of you basket will be automatically refreshed.

Think about adding your coupon before paying for your order. One the order is confirmed, you will not be able to change it !

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